Hostia doesn't manage every property. By choice.
Our model rests on one conviction: quality cannot be guaranteed without selectivity. Every property we accept must meet precise criteria — for you, for our guests, and for our reputation.
Property type
We work exclusively with apartments or houses intended for short-term rental. The property must be new or carefully renovated, functional, and located in a safe, attractive area of Cluj-Napoca or its immediate surroundings.
Minimum required equipment
- —Stable high-speed internet connection
- —Essential furniture and appliances in good condition
- —Clean bedding sufficient for the advertised capacity
- —Complete, functional bathroom and kitchen
- —Working heating and hot water year-round
- —A TV that can run streaming apps
Non-negotiable technical requirements
Every Hostia property must be fitted with a smart lock or a self-access system we approve. We recommend and install the Nuki lock — that is our standard. Without connected access, we cannot guarantee the experience we promise our guests.
Owner commitment
You don't have to do much — that's why you work with us. But we ask you to:
- —Respect Hostia standards and not work around them
- —Keep up regular maintenance of the property (worn furniture replacement, structural repairs)
- —Stay reachable for decisions concerning your property
- —Tell us about any change affecting the property
- —Trust our expertise on day-to-day decisions
What we check during the audit
During our initial visit, we assess:
- —Overall condition of the property (cleanliness, wear, consistency)
- —Quality of the existing equipment
- —Location and attractiveness of the neighborhood
- —Estimated rental potential (size, capacity, local competition)
- —Compliance with our presentation standards
- —Feasibility of installing the Nuki lock and tech equipment
This audit is free, confidential and with no obligation.
What Hostia won't take on
For clarity, here are situations where we decline:
- —Properties in poor condition or requiring major preliminary work
- —Properties in unattractive or poorly connected areas
- —Owners unwilling to install a smart lock
- —Properties already managed by another concierge without a clear transition
- —Owners who are unavailable or unresponsive
If your property doesn't yet meet our criteria, we'll tell you honestly — and point you, where possible, toward ways to get there.